Free AI Adoption Checklist

Your practical 90-Day Checklist

to implement AI in Customer Service

A simple, structured plan to help your team start using AI Agents in 2026, even if you’re not sure where and how to begin.

Make this year the one you get a smarter, better and faster Customer Service.

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Used by teams driving real AI impact

Meet the business and CX leaders that already turned AI initiatives into measurable success stories with us.

What’s inside the Checklist

This checklist is designed to give Customer Service teams and CX leaders a clear, actionable starting point.
Inside, you’ll find:

✔️ Readiness Test to assess your organization and team foundations for the journey

✔️ A List with the most suitable processes within your organization to apply AI

✔️ The Three Core Phases of the 90-Day Plan: Foundation & Exploratory Session; Build, Tests & First Pilot; Impact & Expansion

✔️ Frequently Asked Questions with answers to the most common doubts

✔️ Final Tips & Insights on how AI frees teams from repetitive tasks and boosts performance and happiness

Everything in one simple, practical document ready for you to take the first step. 
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Why this Checklist works

Designed to help customer support teams and CX leaders move past the noise and focus on what actually works in 2026 with AI:

  • Focused on practical steps, not theory
  • Helps you avoid the most common early mistakes
  • Based on real AI implementations with Customer Service teams
  • Works for businesses of any size or industry
  • Lets you follow along and check off each step as you progress through the 90-day plan
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Ready to Start Your First 90 Days With AI?

This checklist gives you the structure, clarity, and confidence to take the next step,
no matter where you are in your AI journey.

Make 2026 the year you implement AI, not just talk about it.

AI is now a strategic imperative, not a side project.

Yet most teams are still asking:

“Should we build it ourselves, or buy what’s already proven?”

The truth: every week of delay costs momentum, resources, and competitive edge.

This guide helps you cut through the noise and finally act with confidence.

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AI Adoption Checklist

Your practical 90-Day Checklist to implement AI in Customer Service

A simple, structured plan to help your team start using AI Agents in 2026, even if you’re not sure where and how to begin.

Make this year the one you get a smarter, better and faster Customer Service.

checklist

Strategy Guide

Time’s running out  
But you can still make the right AI move in 2025 

You’ve talked about AI all year, now it’s actually time to start using it.

This guide helps you make confident, strategic choices for your AI roadmap: clearly, quickly, and without the guesswork.

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Trusted by teams driving real AI change

Meet the business and CX leaders that have already used this guide to turn stalled AI initiatives into measurable success stories.

Your Framework for fast, confident AI decisions

Understand when to build, buy, or mix both

Learn how to move from pilot to production, without stalling

Use our Strategic Prioritization Matrix to focus on high-impact use cases

Avoid common AI pitfalls: overbuilding, vendor lock-in, or low ROI

See what real 30-day AI implementation looks like in action

2025: Make this the year you did AI

Not just talked about it