Automaise Support Genius

Conversational AI

Omni-channel virtual assistants across voice and text channels

Automaise’s AI Virtual Assistants are capable of autonomously handling support interactions, automating communications, executing transactions, providing answers based on knowledge bases and, much more.
icon conversational ai 38

Brands that already took their Customer Service Operation to the next level with Automaise

AI Voice Assistant

Introducing our Voice Assistant solution, powered by cutting-edge Generative AI for dynamic responses and seamless transactional capabilities. Experience human-like interactions and smooth handover to human support for comprehensive customer assistance.

transational capabilities

Transational
capabilities

The AI Voice Assistant can perform tasks such as data changes, payments, service subscriptions, or purchases without human intervention.
kb answering

KB
Answering

Agents are not required to respond to queries when answers are readily available in internal knowledge bases; the AI Voice Assistant handles this autonomously.

human like interactions

Human-like
interactions

Experience conversations with our AI Voice Assistant that feel natural and engaging, mimicking human interaction patterns to enhance user experience.

generative ai

Generative
AI

Harness the power of Generative AI to enable our Voice Assistant to dynamically generate responses, ensuring adaptability and relevance to diverse customer queries.
handover to agent

Handover
to agent

Seamlessly transition from AI to human support whenever needed, ensuring a smooth escalation process for complex or sensitive inquiries.

multi language support

Multi-language
Support

Expand your reach and serve diverse customer bases with our Voice Assistant solution, equipped with multi-language support to facilitate seamless communication in different languages.

AI Voice Assistant

for inbound

deflecting interactions

Deflecting
Interactions

Clients no longer need to wait for inquiries about common topics; they can receive immediate, accurate responses automatically.

customer support

Customer
Support

Assisting customers with inquiries, troubleshooting, and resolving issues efficiently.
account management

Account
Management

Helping customers manage their accounts, including balance inquiries, payment processing, and account updates.

availability 24 7

Availability
24/7

Voice is the preferred support channel for many clients, and being available 24/7 via a simple call can be a game-changer for your business.

information retrieval

Information
Retrieval

Providing quick access to information such as product details, policies, and more.

appointment schedulling

Appointment
Scheduling

Facilitating the booking of appointments, reservations, or service requests.

order management

Order
Management

Assisting with order placement, tracking, and status inquiries.

100 tailorable

100%
Tailorable

Fully customizable according to any business needs and processes. No painful trade-offs.

defleting interactions

Deflecting
Interactions

Clients no longer need to wait for inquiries about common topics; they can receive immediate, accurate responses automatically.

customer support 1

Customer
Support

Assisting customers with inquiries, troubleshooting, and resolving issues efficiently.
account management 1

Account
Management

Helping customers manage their accounts, including balance inquiries, payment processing, and account updates.
availability 24

Availability
24/7

Voice is the preferred support channel for many clients, and being available 24/7 via a simple call can be a game-changer for your business.
information retrieval 1

Information
Retrieval

Providing quick access to information such as product details, policies, and more.
appointment schedulling 1

Appointment
Scheduling

Facilitating the booking of appointments, reservations, or service requests.
order management 1

Order
Management

Assisting with order placement, tracking, and status inquiries.
100 tailorable 1

100%
Tailorable

Fully customizable according to any business needs and processes. No painful trade-offs.

AI Voice Assistant

for outbound

troubleshooting

Troubleshooting
tool

Utilize an AI-powered voice assistant that autonomously contacts your customers to resolve incoming issues, whether they involve missing information, special requirements, payment requests, or any other business needs.

data updating

Data
updating

Tired of dealing with missing data in your client profiles? Our AI Voice Assistant can help by reaching out to each client individually, requesting the necessary information, and autonomously updating the CRM with the data collected.

sales

Sales
Automation

AI Voice Assistant is equipped to execute a script while also employing persuasive abilities to address client inquiries and emphasize the key selling points of your products, ultimately driving successful sales.

cross selling

Up-selling/
Cross-selling

Identify clients who are suitable candidates for service upgrades or additional products. Our AI Voice Assistant will then reach out to each one with a personalized call to assess their interest and facilitate the sale.

lead nurturing

Lead
nurturing

Foster relationships and build trust with prospects using our AI-powered outbound voice assistant, delivering timely and relevant information to nurture leads through the sales funnel.

lead qualification

Lead
qualification

Streamline your lead qualification process with our outbound voice assistant, intelligently assessing prospect interest and qualifying leads based on predefined criteria.

troubleshooting 1

Troubleshooting
tool

Utilize an AI-powered voice assistant that autonomously contacts your customers to resolve incoming issues, whether they involve missing information, special requirements, payment requests, or any other business needs.

data updating 1

Data
updating

Tired of dealing with missing data in your client profiles? Our AI Voice Assistant can help by reaching out to each client individually, requesting the necessary information, and autonomously updating the CRM with the data collected.

sales 1

Sales
Automation

AI Voice Assistant is equipped to execute a script while also employing persuasive abilities to address client inquiries and emphasize the key selling points of your products, ultimately driving successful sales.

cross selling 1

Up-selling/
Cross-selling

Identify clients who are suitable candidates for service upgrades or additional products. Our AI Voice Assistant will then reach out to each one with a personalized call to assess their interest and facilitate the sale.

lead nurturing 1

Lead
nurturing

Foster relationships and build trust with prospects using our AI-powered outbound voice assistant, delivering timely and relevant information to nurture leads through the sales funnel.

lead qualification 1

Lead
qualification

Streamline your lead qualification process with our outbound voice assistant, intelligently assessing prospect interest and qualifying leads based on predefined criteria.

AI Chat

Client Self-Service

natural language understanding

Natural Language
Understanding

Capable of understanding and responding to client inquiries in natural language.

kb integration

KB
Integration

Integrated with comprehensive knowledge bases to provide accurate and up-to-date information to clients.

transational capabilities

Transational
Capabilities

Performs end-to-end operations and transactions such as updating personal profile data, downloading documents, placing orders, making payments and more.

multi channel support

Multi-channel
Support

Available across multiple channels including web chat, mobile apps, WhatsApp and social media platforms.

personalization

Personalization
For Each Client

Provides personalized responses based on client profiles and history, enhancing the user experience.

availability 24 7

Availability
24/7

Accessible to clients at any time, day or night, allowing them to get assistance and perform operations whenever needed.

real time translation

Real-time
Translation

Interacts with clients in any language via chat, eliminating language barriers. If the interaction is handed over to a human agent, real-time translation remains functional, enabling every agent to interact with every client.

escalation to human agents

Escalation to
Human Agents

Ensures smooth transitions to human agents when topics require human intervention.

natural language understanding 1

Natural Language
Understanding

Capable of understanding and responding to client inquiries in natural language.

kb integration 1

KB
Integration

Integrated with comprehensive knowledge bases to provide accurate and up-to-date information to clients.

transational capabilities

Transational
Capabilities

Performs end-to-end operations and transactions such as updating personal profile data, downloading documents, placing orders, making payments and more.

multi channel support 1

Multi-channel
Support

Available across multiple channels including web chat, mobile apps, WhatsApp and social media platforms.

personalization 1

Personalization
For Each Client

Provides personalized responses based on client profiles and history, enhancing the user experience.

availability 24

Availability
24/7

Accessible to clients at any time, day or night, allowing them to get assistance and perform operations whenever needed.

natural language understanding 1

Real-time
Translation

Interacts with clients in any language via chat, eliminating language barriers. If the interaction is handed over to a human agent, real-time translation remains functional, enabling every agent to interact with every client.

escalation to human agents 1

Escalation to
Human Agents

Ensures smooth transitions to human agents when topics require human intervention.

AI Chat

Internal Helpdesk

natural language understanding

Natural Language
Understanding

Capable of understanding and responding to client inquiries in natural language.

kb integration

KB
Integration

Integrated with comprehensive internal knowledge bases to provide accurate and up-to-date information to employees.
kb navigation

KB
Navigation

Teams can effortlessly navigate the company’s knowledge bases directly through chat, eliminating the need to search across multiple documents or platforms.
multi department support

Multi-department
Support

Handles inquiries across various departments including HR, IT, finance, and operations.
integration with business systems

Integration with
Business Systems

Integrates with enterprise systems such as ERP, CRM, and project management tools for streamlined operations.
security and compliance

Security and
Compliance

Ensures data security and compliance with internal policies and regulations during all interactions.
natural language understanding 1

Natural Language
Understanding

Capable of understanding and responding to client inquiries in natural language.

kb integration 1

KB
Integration

Integrated with comprehensive knowledge bases to provide accurate and up-to-date information to clients.

kb navigation 1

KB
Navigation

Performs end-to-end operations and transactions such as updating personal profile data, downloading documents, placing orders, making payments and more.

multi department support 1

Multi-department
Support

Available across multiple channels including web chat, mobile apps, WhatsApp and social media platforms.

integration with business systems 1

Integration with
Business Systems

Accessible to clients at any time, day or night, allowing them to get assistance and perform operations whenever needed.

security and compliance 1

Security and
Compliance

Interacts with clients in any language via chat, eliminating language barriers. If the interaction is handed over to a human agent, real-time translation remains functional, enabling every agent to interact with every client.

Virtual Assistant 768x538 1

Automaise Virtual Assistant is an Intelligent Virtual Assistant capable of automating support interactions with minimal to no human intervention.

Delivers end-to-end transactional automation (payments, order changes, and more) by integrating with the leading business platforms.

Omnichannel

Automate interactions across chat, social media, email and voice.

No-code AI flow builder

Advanced workflows w/ 3rd party platforms, e.g.

• Reset user/password
• Real-time order tracking
• Trigger RPA robot​s

Native integration with

• Zendesk
• Salesforce
• And others famous solutions

Handover most complex topics to agents

No-code integration with proprietary systems

Automaise Support Genius product suite

Support Genius is a suite of products to radically improve customer service operations by:

Agent Assist

Is an AI-based copilot solution designed to maximize the productivity of customer service agents & improve support teams efficiency.

Backoffice Automation

Backoffice Automation solution allows organizations to intelligently automate high complexity processes in a safe and efficient way.

Contact us

Start improving customer service with AI now!

Book a 30 minutes call with a productivity specialist.
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