Product Release: Automaise Support Genius + ChatGPT by OpenAI

Introducing Automaise Support Genius: The Ultimate Customer Service Solution, powered by GPT technology.

Last year Automaise launched Support Genius – Agent Assistant, an AI-based solution that radically boosts the quality and efficiency of customer service teams while enhancing the customer experience.

Today, we’re excited to announce the release of Automaise Support Genius, powered by GPT technology – a huge step forward in our mission to revolutionize customer service operations. 

Automaise uses proprietary state-of-the-art technology combined with GPT technology and Generative AI to understand and answer to customer and agent queries, fast and accurately.

As a result of this powerful combination, Support Genius now includes the following expanded and improved features:

  • Enhanced conversational abilities – Get the best out of GPT language abilities wrapped together with your brand FAQs and Customer Care workflows.
  • Knowledge Base answering Support Genius ingests all your knowledge base documents using GPT technology, enabling virtual assistants to generate answers based on your company’s documents and wikis to take your agents’ productivity to the next level.
  • Response generation and suggestion – Assist your Customer Care team with customized and informed answers generated specifically for each client.
  • Ask Support Genius – Empower your agents with the ability to ask Support Genius about any matter that can assist them in providing a better service to your clients.

We’ve improved Automaise Support Genius, using GPT technology and other Generative AI algorithms, to help businesses of all sizes provide the most efficient possible customer support experience. With Automaise Support Genius, support agents can do a better job, answer more quickly and accurately, and ultimately build stronger relationships with customers.

Fábio Pinto, Head of AI

Automaise Support Genius with GPT technology is now available.
Please reach out if you would like to learn more.

Automaise Team

Automaise Team

Automaise is the only solution for customer service that streamlines customer journeys and highly optimizes agent productivity, with a built-in automation engine if deflection is your thing.

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