Main trends shaping the field of customer service in 2023
In this article we’ll dive into the main trends shaping customer service in 2023. Read more now!
In this article we’ll dive into the main trends shaping customer service in 2023. Read more now!
ChatGPT proved to be incredibly helpful when applied across a wide range of scenarios and a number of companies have identified relevant opportunities.
Find out what we find to be, at the moment, the most relevant “Facts” and “Fakes” about AI Automation applied to Customer Support.
Consumers have begun to expect highly proactive and instantaneous customer service from the companies they interact with.
State-of-the-art language models are currently being trained and evaluated on short conversations with little to no context.
Brands were forced to change the way they do Customer service. Retail, e-commerce, banking and telco are the ones more impacted.
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