BEFORE:
- Handling and dealing with an unusually large number of requests and client interactions (emails, webforms, and more) across a broad range of topics.
- High volumes of repetitive support interactions incoming through multiple channels, requiring manual responses.
SOLUTION:
- Automaise Support Genius Salesforce widget allows operators to easily manage customer care inboxes.
- Automated ticket classification, routing and operator assistance, through next-best-action & semi-automated responses.
- AI makes it possible to classify, answer and autonomously close a wide range of support tickets.
