Bizay

About

Bizay is a global marketplace, a major player in the printing business and customized promotional products, selling to 21 countries in Europe, South America, and North America. Bizay has empowered more than 1 Million SMBs to grow their businesses during the last years.

Challenge

• Handling and dealing with an unusually large number of requests and client interactions (emails, web forms, and more) across a broad range of topics. ​
• High volumes of repetitive support interactions incoming through multiple channels, requiring manual responses.​

Solutions

• Automaise Support Genius Salesforce widget allows operators to easily manage customer care inboxes.​
• Automated ticket classification, routing and operator assistance, through next-best-action & semi-automated responses.​
• AI makes it possible to classify, answer and autonomously close a wide range of support tickets.​

BIZAY’s project got some coverage in the media:

Inteligência artificial ajuda resolver 30% dos pedidos de apoio ao cliente na 360imprimir.pt

Automaise revoluciona experiência de apoio ao cliente da 360imprimir.pt