Bizay is a global marketplace, a major player in the printing business and customized promotional products, selling to 21 countries in Europe, South America, and North America. Bizay has empowered more than 1 Million SMBs to grow their businesses during the last years.
• Handling and dealing with an unusually large number of requests and client interactions (emails, web forms, and more) across a broad range of topics.
• High volumes of repetitive support interactions incoming through multiple channels, requiring manual responses.
• Automaise Support Genius Salesforce widget allows operators to easily manage customer care inboxes.
• Automated ticket classification, routing and operator assistance, through next-best-action & semi-automated responses.
• AI makes it possible to classify, answer and autonomously close a wide range of support tickets.
