Case Study

Bizay

48%​ improvement in agents’​ Average Handling Time.

Industry:

Marketplace/E-commerce

Solution:

Agent Assistant

Integration:

About

Bizay is a global marketplace, a major player in the printing business and customized promotional products, selling to 21 countries in Europe, South America, and North America. Bizay has empowered more than 1 Million SMBs to grow their businesses during the last years.

Challenge

• Handling and dealing with an unusually large number of requests and client interactions (emails, web forms, and more) across a broad range of topics. ​

• High volumes of repetitive support interactions incoming through multiple channels, requiring manual responses.​

Solution

• Automaise Support Genius Salesforce widget allows operators to easily manage customer care inboxes.​

• Automated ticket classification, routing and operator assistance, through next-best-action & semi-automated responses.​

• AI makes it possible to classify, answer and autonomously close a wide range of support tickets.​

Start improving customer service now!

Main achievements

48%

Improvement in average handling time

30% tickets fully handled by AI​
11% higher CSAT in AI handled cases​
45 day results​