In this article we’ll dive into the main trends shaping customer service in 2023. Read more now!
Tips & Tricks About Technology, Business Automation, RPA and AI.
Find out what we find to be, at the moment, the most relevant “Facts” and “Fakes” about AI Automation applied to Customer Support.
Consumers have begun to expect highly proactive and instantaneous customer service from the companies they interact with.
Brands were forced to change the way they do Customer service. Retail, e-commerce, banking and telco are the ones more impacted.
Consider a future in which you are never on hold, waiting for a customer service representative to work their way through their call waiting line before answering you
See how retailers are reducing First Response Time up to 90%, by deploying Intelligent Automation solutions.