Main trends shaping the field of customer service in 2023
January 30, 2023
In this article we’ll dive into the main trends shaping customer service in 2023. Read more now!
Tips & Tricks About Technology, Business Automation, RPA and AI.
In this article we’ll dive into the main trends shaping customer service in 2023. Read more now!
ChatGPT proved to be incredibly helpful when applied across a wide range of scenarios and a number of companies have identified relevant opportunities.
Find out what we find to be, at the moment, the most relevant “Facts” and “Fakes” about AI Automation applied to Customer Support.
Consumers have begun to expect highly proactive and instantaneous customer service from the companies they interact with.
State-of-the-art language models are currently being trained and evaluated on short conversations with little to no context.
Brands were forced to change the way they do Customer service. Retail, e-commerce, banking and telco are the ones more impacted.
Consider a future in which you are never on hold, waiting for a customer service representative to work their way through their call waiting line before answering you
In this article, we’ll explore some of the challenges that BPOs typically face in this regard and then look at a few productivity solutions that might be valuable in tackling them.
These days, AI is everywhere. It may not resemble the sci-fi versions of it, fed to us through popular culture, but its potential is growing every year.
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