Meet Automaise Support Genius
Support Genius is a suite of AI-based products designed to maximize the productivity of customer service operations while improving customer experience.
Product Release:
Introducing Quokka: A new and powerful language model for customer support, designed with a focus on the specific needs of this sector. Quokka promises efficiency and sustainable performance, surpassing the limitations of existing models and enhancing customer support interactions.
Support Genius is a suite of AI-based products designed to maximize the productivity of customer service operations while improving customer experience.
So your agents never have to leave their workspaces.
Different platform? Custom system?
Improvement in Customer Satisfaction Score:
15%
in 45 days
Improvement in First Response Time:
80%
in 30 days
Increase in Agent’s Productivity:
4x
in 30 days
Improvement in Average Handling Time
60%
in 60 days
Find out how Bizay radically improved their customer service operation, getting outstanding results, in only 45 days:
“PRIO’s strategy became more robust when reinforced with the inputs provided by the AI solution developed by Automaise.”
Market Analyst, Prio
“Automaise has allowed us to achieve efficiency improvements north of 70% by leveraging AI to help our support agents spend less time on repetitive tasks. We have been able to provide faster support to our customers, whilst improving operational efficiency.”
Head of Operational Excellence, 360imprimir.pt / Bizay
“Thanks to Automaise, we’ve cut through the noise and increased our response rate with messages being qualified correctly, allowing us to distribute the requests to the right teams more successfully. Managing our front-facing brand on social is now possible because it’s easy to identify critical topics and to optimize the care process.”
Digital Marketing Manager, Altice
“At Caravela we were looking for a highly collaborative technical partner to help us solve our customer care issue and we found this with Automaise. Thanks to deploying their AI solution, today we can adapt to different customer scenarios and communicate flexibly with our clients.”
Marketing Director, Caravela
“With Automaise AI we now provide affordable, intuitive and efficient social customer support to nearly 2 million ViaCTT end users. Thanks to its level of autonomy and continuous evolution, the solution saves us precious time and effort.”
Service Manager, ViaCTT
Traditional chatbots are mostly rule-based and trained with generic industry data, yielding limited results and subpar customer experience.
Automaise creates an AI layer that is hyper-tailored to your business. Our AI understands the behaviour of your customers by continuously learning from your best agents and training on your customer support data.
We augment your service levels and produce superior customer support outcomes, both for your customers as well as your agents, in a matter of weeks.
eBook
This eBook highlights the latest trends driving customer service operations today and provides insights and strategies for delivering exceptional customer experiences.
Tips & Tricks About Technology, Business Automation, RPA and AI.
Book a 30 minutes call with a productivity specialist.
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