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High impact AI solutions for customer service and backoffice operations.

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Customer service trends for 2024

This e-book highlights the latest trends driving customer service operations today and provides insights and strategies for delivering exceptional customer experiences.

Automaise Ultra

We are excited to launch the new version of our proprietary AI – Automaise Ultra. This version results from the curation and combination of different AI technologies, including Generative AI.

The advanced argumentative capacity and ability to provide fluid and realistic human-like interactions make Automaise Ultra a significant qualitative leap for all Automaise solutions.

Meet Automaise Support Genius

Support Genius is a suite of AI-based products designed to maximize the productivity of customer service operations while improving customer experience.

AI-powered support, your guiding hand through every customer interaction. Anticipate needs, offer real-time assistance, and create personalized solutions. Elevate your service with AI. 

Empower your customers with the freedom to navigate and resolve queries independently through our sophisticated Conversational AI-powered Virtual Assistants – putting control in their hands.

For those who prefer a conversation, our advanced voice solutions redefine customer interactions, ensuring a seamless and personalized calling experience with AI and transactional capabilities. 

Transform your agent’s capabilities through AI augmentation – a cutting-edge approach that merges human expertise with artificial intelligence, amplifying performance and efficiency. 

Equip your agents with the power of informed decisions, as our data-driven support system enhances their skills. Agents get instant decision recommendations based on every data point relevant to the process. 

Every agent deserves a wingman – now they can simply “ask Genius” for a translation, summarize information, fetch data, and more. 

Count on a dedicated AI helpdesk to support your team. Let the virtual assistant navigate your knowledge base and documents and free the agents from that. 

Transform your operations, streamline processes, and unlock limitless possibilities with AI-driven generative solutions, enabling human-like interactions and personalized experiences.

Experience AI automation you can truly rely on and automate any process of your choosing – freeing up valuable time to focus on what truly matters.

Fully integrated with​​ a growing set of ready-to-plug integrations

So your agents never have to leave their workspaces.

Different platform? Custom system?

Let the numbers do the talking

Improvement in Customer Satisfaction Score:


in 45 days

Improvement in First Response Time:​


in 30 days

Increase in Agent’s Productivity:


in 30 days

Improvement in Average Handling Time


in 60 days

Case Studies

AI applied to Customer Service and Business Operations




With our AI, Altice increased by 4x agents’ productivity, in 30 days.



48%​ improvement in agents’​ Average Handling Time, with Automaise’s AI.



84% prediction accuracy rate ​of top 3 categories​ with AI-based customer service solution.



54% improvement in self-service rates, driven by an AI-based digital assistant.



90% of the topics related ​to insurer/client interactions ​covered by digital assistant.



35% case tickets closing rate, without human intervention.
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Find out how Bizay radically improved their customer service operation, getting outstanding results, in only 45 days:​

Customer testimonials

“PRIO’s strategy became more robust when reinforced with the inputs provided by the AI solution developed by Automaise.”

Alexandre Cruz

Market Analyst, Prio

“Automaise has allowed us to achieve efficiency improvements north of 70% by leveraging AI to help our support agents spend less time on repetitive tasks. We have been able to provide faster support to our customers, whilst improving operational efficiency.”

Bernardo Gonçalves Marques

Bernardo Gonçalves Marques

Head of Operational Excellence, / Bizay

“Thanks to Automaise, we’ve cut through the noise and increased our response rate with messages being qualified correctly, allowing us to distribute the requests to the right teams more successfully. Managing our front-facing brand on social is now possible because it’s easy to identify critical topics and to optimize the care process.”

Joana Serra Altice

Joana Serra

Digital Marketing Manager, Altice

“At Caravela we were looking for a highly collaborative technical partner to help us solve our customer care issue and we found this with Automaise. Thanks to deploying their AI solution, today we can adapt to different customer scenarios and communicate flexibly with our clients.”

Paulo Cruz

Paulo Cruz

Marketing Director, Caravela

“With Automaise AI we now provide affordable, intuitive and efficient social customer support to nearly 2 million ViaCTT end users. Thanks to its level of autonomy and continuous evolution, the solution saves us precious time and effort.”

André Silva, Via CTT

André Silva

Service Manager, ViaCTT


Automaise AI

Automaise creates an AI layer that is hyper-tailored to your business. Our AI understands the behaviour of your customers by continuously learning from your best agents and training on your customer support data.

We augment your service levels and produce superior customer support outcomes, both for your customers as well as your agents, in a matter of weeks.

automaise ebook main trends shaping customer service


Main trends shaping the field of customer service in 2023

This eBook highlights the latest trends driving customer service operations today and provides insights and strategies for delivering exceptional customer experiences.



Tips & Tricks About Technology, Business Automation, RPA and AI.

The unstoppable impact of AI on customer service is revolutionizing the way businesses interact with their clients and deliver unparalleled satisfaction.

Customer Service

The unstoppable impact of AI on customer service is revolutionizing the way businesses interact with their clients and deliver unparalleled satisfaction.
support genius lite 2


This powerful AI solution is designed to streamline your support operations and enhance customer satisfaction effortlessly. 
chat gpt technology applied to customer service


As businesses increasingly turn to Artificial Intelligence (AI) to automate and enhance their customer service operations, one technology that has gained significant attention is the Generative Pre-trained Transformer…

Start improving customer service with AI now!

Automaise’s solutions are designed for companies with 10 to 5.000 support agents.

Book a 30 minutes call with a productivity specialist.
No strings attached.