Insurance
Portugal
Ageas is an international insurance group headquartered in Brussels and present in 14 European and Asian countries. Almost 2.000 employees and 2.722 brokers, in Portugal, serve some 1,7 million clients under the various commercial brands: Ageas Seguros, Ageas Pensões, Médis, Ocidental and Seguro Directo.
Backoffice Process Assistant
Achievement
84%
Prediction accuracy rate of top 3 categories
• Report claim processes, from the mediators, consist of a flow that is prone to error and requires extensive human input.
• This affected the handling process’s speed and efficacy, generating unnecessary delays for the policy holders and increasing overhead costs.
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