Industry:

Insurance

Country:

Portugal

Company:

Ageas is an international insurance group headquartered in Brussels and present in 14 European and Asian countries. Almost 2.000 employees and 2.722 brokers, in Portugal, serve some 1,7 million clients under the various commercial brands: Ageas Seguros, Ageas Pensões, Médis, Ocidental and Seguro Directo.

84% prediction accuracy rate ​of top 3 categories​.

CRM Integration

Solution

Backoffice Process Assistant

Achievement

84%​

Prediction accuracy rate ​ of top 3 categories

Main Achivements

  • 45% improvement in claim management efficiency
  • AHT improvement​
  • 4 weeks to get results​

The challenge

• Report claim processes, from the mediators, consist of a flow that is prone to error and requires extensive human input. ​
• This affected the handling process’s speed and efficacy, generating unnecessary delays for the policy holders and increasing overhead costs.​

The solution

  • Automaise used Machine Learning to analyze claim submissions history and, based on a wide range of data, predict the mediator inputs during the claim reporting process. ​
  • By applying Automaise’s solutions to a dataset of claim submissions and contextual data, the user experience improved and the errors decreased. ​

Explore other success stories

Industry

Insurance

51%​ of medical claims ​fully automated.
Shell

Industry

Ecommerce/Retail

0,5%​ increase in revenue derived from improved pricing strategy​.

Industry

Ecommerce/Retail

0,5%​ increase in revenue derived from improved pricing strategy​.

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