Case Study

Caravela

90% of the topics related ​to insurer/client interactions ​covered​.

Industry:

Insurance

Solution:

AI Virtual Assistant

Integration:

About

Caravela Seguros is one of the fastest growing insurance companies in Europe, growing 20% YoY. Its customer centric approach establishes high service standards, for Caravela it is determinant to be only one click away from customers. Assist clients, permanently, on their daily life, is the major objective.

Challenge

• Customers demand autonomy when it comes to manage their ​ insurance policies and it was Caravela’s aim to provide them with ​ self-service 24/7/365.​

• The insurance company needed a conversational assistant that went way beyond the standard FAQ interactions. ​

Solution

• Automaise created a digital assistant that enables customers to handle the day-to-day interactions, but also to execute advanced service requests. ​

• Automaise’s Cognitive NLP and AI flow orchestration empowers a digital assistant that understands complex human language and is prepared to handle the most complex requests, independently.​

Start improving customer service now!

Main achievements

84%​

Self-service rate​

90% of the topics related ​ to insurer/client interactions ​ covered

Know how Bizay radically improved their customer service operation, getting outstanding results, in only 45 days!