Case Study

Altice

Altice increased by 4x agents’ productivity, in 30 days.

Industry:

Telco/BPO

Solution:

Agent Assistant

Integration:

About

Altice is a convergent leader in telecom, content, media, entertainment & advertising. Delivers innovative, customer-centric products and solutions that connect and unlock the limitless potential of its over 30 million customers over fiber networks and mobile broadband.

Challenge

• 100% of interactions were handled manually.​

• Agents would spend all week catching up on the backlog.​

Solution

• Automaise integrated with the CRM, bringing a layer of AI to tag, classify, route, and prioritize all the queries. ​

• Automaise solution provided some game-changer features: Template selection, AI Answer generation, KYC, and ticket enrichment via transactional flows.​

Start improving customer service now!

Main achievements

84%​

Global automation​

3x Resolution Rate​
4x Agent Productivity​
30 days to get results​