Altice

About

Altice is a convergent leader in telecom, content, media, entertainment & advertising. Delivers innovative, customer-centric products and solutions that connect and unlock the limitless potential of its over 30 million customers over fiber networks and mobile broadband.

Challenge

• 100% of interactions were handled manually.​
• Agents would spend all week catching up on the backlog.​

Solution

• Automaise integrated with the CRM, bringing a layer of AI to tag, classify, route, and prioritize all the queries. ​
• Automaise solution provided some game-changer features: Template selection, AI Answer generation, KYC, and ticket enrichment via transactional flows.​