Industry:

Telco

Country:

Portugal

Company:

Altice is a convergent leader in telecom, content, media, entertainment & advertising. Delivers innovative, customer-centric products and solutions that connect and unlock the limitless potential of its over 30 million customers over fiber networks and mobile broadband.

With our AI, Altice increased by 4x agents’ productivity, in 30 days.

CRM Integration

Solution

Agent Assist

Achievement

78%​

Automation on social care

Altice Main Achivements using AI in Customer Service

Main Achivements

  • 3x Resolution Rate​
  • 4x Agent Productivity​
  • 30 days to get results​

The challenge

  • 100% of interactions were handled manually.​
  • Agents would spend all week catching up on the backlog.​

The solution

  • Automaise integrated with the CRM, bringing a layer of AI to tag, classify, route, and prioritize all the queries. ​
  • Automaise solution provided some game-changer features: Template selection, AI Answer generation, KYC, and ticket enrichment via transactional flows.​

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Start improving customer service now!

Automaise’s solutions are designed for companies with 10 to 5.000 support agents.

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