Actively “listens” or “reads” every client interaction in real time, automatically delivering the requested information along with the context details onto your agents’ screen.
No more manual searches on KB or platforms! Transform the way your team access’s information by consolidating data seamlessly on a single window, inside the CRM.
Agent Augmentation solution is omnichannel, works for both voice and conversational channels – chat, social media, WhatsApp, phone and more.
Introduce the innovative ‘Ask Genius’, providing personalized live assistance tailored to each agent. You’re agents can ask Genius anything – it will come up with accurate answers within the business scope.
Address change requests, along with other inquiries like order status and pricing, can be fully automated from email receipt to CRM update, minimizing agent intervention.
Empower your agents with GenAI. Promptly deliver answer proposals to agents (human error to near-zero) across voice and written channels, elevating your customer service operations and your clients overall satisfaction.
Streamline operations by delivering personalized responses and actions that precisely align with each customer’s individual needs.
A toolset empowering agents with the capabilities to translate, summarize, or pinpoint specific details with a single click.
Seamlessly integrates with every CRM in the market and any software solution you might need to retrieve information from.
Remarkable 15% improvement in Customer Satisfaction Score within a swift 45-day period.
Impressive 60% enhancement in Average Handling Time, demonstrating efficiency gains within the initial 60 days.
Seamless onboarding process and rapid training program, ensuring agents benefit from the constant support of a dedicated assistant throughout their journey.
Reduced stress levels and work-related anxiety by providing a solution that navigates knowledge bases, automatically fetching necessary information a providing it to the agent. Repetitive task reduced to near zero.
Agent Augmentation helps agents become more productive by:
Book a 30 minutes call with a productivity specialist.
No strings attached.
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