Super charge your CRM or case ticket manager with AI automation
Case Automation is a solution that allows you to super charge your CRM or case ticket manager with AI automation.
Brands that already took their Customer Service Operation to the next level with Automaise
Case Automation solution
Case Automation harnesses Artificial intelligence to streamline customer service operations by automatically creating, categorizing, and prioritizing cases. It optimizes workflows with intelligent routing, automated responses, and integration with knowledge bases, ensuring efficient resolution and enhanced customer satisfaction.
Automated Case Creation
Automatically generates new cases based on incoming customer inquiries or issues.
Natural Language Process (NLP)
Uses NLP to understand and categorize customer messages, routing them to the appropriate teams or departments.
Case Prioritization
Analyzes and prioritizes cases based on urgency, customer profile, or predefined criteria.
Intelligent Routing
Routes cases to the most appropriate agent or team based on skills, workload, or specialization.
KB Integration
Integrates with a comprehensive knowledge base to suggest solutions and provide relevant information to agents.
Smart Responses
Generates suggested responses or resolutions based on historical data and best practices, accelerating case resolution times.
Workflow Automation
Automates repetitive tasks and actions within the case management process, improving efficiency and reducing manual effort.
Escalation Management
Automatically escalates cases that require higher-level intervention or specialized expertise.
Integration with CRM Systems
Seamlessly integrates with CRM systems to update case statuses, customer records, and communication history.
Automaise Support Genius product suite
Support Genius is a suite of products to radically improve customer service operations by:
Deflecting interactions associated to a wide range of topics
Empowering support agents with AI-based tools that will maximise their productivity
Safely automate basic to complex back-office workflows
