It’s no secret that the state of the art in customer service operations is the use of advanced technologies and strategies to improve the customer experience and increase efficiency – let’s dive into the main trends shaping…
The unstoppable impact of AI on customer service is revolutionizing the way businesses interact with their clients and deliver unparalleled satisfaction.
As businesses increasingly turn to Artificial Intelligence (AI) to automate and enhance their customer service operations, one technology that has gained significant attention is the Generative Pre-trained Transformer…
Since ChatGPT has become available, Large Language Models (LLMs) have been the center of heated debates. LLMs are language models that consist of neural networks with numerous parameters, trained on vast amounts of text to…
Introducing Automaise Support Genius: The Ultimate Customer Service Solution, powered by GPT technology. Last year Automaise launched Support Genius – Agent Assistant, an AI-based solution that radically boosts the quality…
OpenAI released ChatGPT on the 30th November 2022 and a lot has been said about it since then. Its impact is felt across industries, not just tech, and expectations for such a powerful language model are high from day one…
It is critical for organizations to understand the truth about AI automation applied to customer service in order to set realistic expectations, maximize value, avoid unnecessary costs, and consider ethical and moral…
The modern world is notoriously skewed towards instant gratification. Thanks to radical technological advancements and an incredibly competitive business ecosystem — consumers have begun to expect highly proactive and…
State-of-the-art language models are currently being trained and evaluated on short conversations with little to no context. Recent improvements continue to disregard the span and character of human dialogues, and models…
