Radically improve your customer care operations by focusing where the volume is and helping your agents do a better job.
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Support Genius is an AI-based agent assistance tool that is designed to maximize the productivity of customer service agents & improve support efficiency.
Ultimately, agents spend less time looking for data and more time helping customers.
Support Genius allows agents to be more productive by:
A solution to assist brands reduce the number of support case tickets above 30%.
An Intelligent Virtual Assistant capable to automate support interactions with minimal to no human intervention. Delivers end-to-end transactional automation (payments, order changes, and more) by integrating with the leading business platforms.
• Reset user/password
• Real-time order tracking
• Trigger RPA robots
A Solution that autonomously handles decision making tasks related to complex day-to-day operations, with proven 98% accuracy rate.
Decision Support helps operators handle customers’ claims or requests that require a decision or resolution. It analyzes the data needed, historical information, contextual info or whatever it takes to provide the operator with the right decision for each case – with a level of accuracy that no human can deliver.
A solution to assist brands reduce the number of support case tickets above 30%.
An Intelligent Virtual Assistant capable to automate support interactions with minimal to no human intervention. Delivers end-to-end transactional automation (payments, order changes, and more) by integrating with the leading business platforms.
• Reset user/password
• Real-time order tracking
• Trigger RPA robots
a growing set of ready-to-plug integrations, so your agents never have to leave their workspaces.
…and more
in 45 days
in 30 days
in 30 days
in 60 days
No strings atached.
See how top brands use Automaise to improve customer service through intelligent automation.
Traditional chatbots are mostly rule-based and trained with generic industry data, yielding limited results and subpar customer experience.
Automaise creates an AI layer that is hyper-tailored to your business. Our AI understands the behavior of your customers by continuously learning from your best agents and training on your customer support data.
We augment your service levels and produce superior customer support outcomes, both for your customers as well as your agents, in a matter of weeks.
See how retailers are reducing First Response Time up to 90%, by deploying Intelligent Automation solutions.
Learn more about Customer Care, Automation & Virtual Assistants.
Brands were forced to change the way they do Customer service. Retail, e-commerce, banking and telco are the ones more impacted.
In this article, we’ll explore some of the challenges that BPOs typically face in this regard and then look at a few productivity solutions that might be valuable in tackling them.
Artificial intelligence (AI) has seen increasing adoption in recent years across various sectors and verticals.
Book a 30 minutes call with a productivity specialist.
No strings attached.
Automaise is the only solution for customer service that streamlines customer journeys and highly optimizes agent productivity, with a built-in automation engine if deflection is your thing.
